Bestek Total Happiness Guarantee
When you purchase an item with the Bestek, your total happiness with your On-Site Service and the quality of your On-Site Service is extremely important to us. For this reason, we created the Bestek Total Happiness Guarantee. Each purchase completed with the Bestek is backed by the Bestek Total Happiness Guarantee. If you are unhappy with your On-Site Service for any reason, we want to hear from you. The Total Happiness Guarantee* is available if any of these apply to you:
- If you are not satisfied with the Technician’s work or the quality or service provided by the contractor.
- If the On-Site Service was not completed as indicated in the On-Site Service you purchased from the Technician.
- If your Product or property was damaged as a result of the On-Site Service.
We ask that you first let the contractor know that you are unhappy with a part of the On- Site Service. If the Technician does not fix the problem for you, then you can file a request under the Total Happiness Guarantee by filling out the Total Happiness Guarantee Request Form. We will do one or more of the following:
- Correct the issue. We will either have the Technician correct the issue, or we will reschedule your appointment with another contractor to correct the issue for you at no cost to you.
- Money Back Satisfaction Guarantee: We will refund the cost of your On-Site Service.
- We will assist you in filing a claim against the Technician’s insurance.
The following are necessary conditions for the Bestek Total Happiness Guarantee to apply:
- Consumers must first make a good faith attempt to resolve any issue with the Technician.
- The On-Site Service must be completed within thirty (30) days of the filing date of your Total Happiness Guarantee Request Form with Bestek.
- The On-Site Service must have been purchased through Bestek, and you must have agreed to the Bestek Universal Terms and Conditions at the time of purchase.
- The On-Site Service must comply with the Bestek Universal Terms and Conditions.
- The On-Site Service must be within the scope of work purchased through Bestek, excluding any out-of-scope work purchased through Bestek from the Technician if required to complete your On-Site Service. The Total Happiness Guarantee does not apply to any work exceeding the scope that you may purchase from the Technician through the Bestek Technology platform or app.
- An authorized person, over the age of 18, must have been present during the entire On- Site Service appointment.
- All fields must be completed on the Total Happiness Guarantee Request Form.
The Total Happiness Guarantee does not cover the following:
- Claims that result from prior work not related to On-Site Services.
- Claims that result from work outside the On-Site Service scope of work purchased by the Consumer. The On-Site Service scope of work purchased by the Consumer is defined for the Consumer at the time of purchase and can be found online at the location of purchase with the Product.
- Claims associated with a loss unrelated to an On-Site Service, such as for acts of terrorism, pollution, hazardous materials, normal wear and tear, pre-existing conditions, etc.
- Unforeseeable or latent defects at the On-Site Service location.
- Product claims, or claims that result from the Product, improper use of the Product, or Product defects. (Product claims should be discussed with the Retailer from whom you purchased the Product or with the Manufacturer.)
- Delivery claims or damage caused by delivery.
- Claims related to services or products (or uses thereof) that violate the law.
- Claims related to permits or acquiring permits.
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